FAQ

Frequently asked questions

What would be considered as Qualified Items?


Items must be unused, in new condition, and in the original sealed manufacturer's packaging (including Styrofoam/packing material, plastic bags, accessories, all parts, screws, tools, manuals, warranty cards, registration information, etc.). Special or personalized orders, sale items, cut arrows/shafts, etc. may not be returned under any circumstance other than to replace an item due to defective product. Returned items that are not in original packaging and/or showing any signs of use will not be accepted. AXCT Archery reserves the right to refuse the return of any product that is used, damaged or un-sellable for any reason.




The item I am looking for is out of stock or unavailable on the website.


Inventory management is critical in all business operations hence we are not able to list all merchandise that we carry on the website. Therefore we encourage you to contact us on the items that you require and we will get back to you on the availability and cost.




Benefits of being a member?


Members get to enjoy not only first hand knowledge on new product launches and promotions, our loyalty programme entitles members to earn coupons that could be used to offset the next purchase. Loyalty Programme: 1. Sign Up Bonus (valid up to 31st December 2019): 5% discount on first purchase. 2. At least S$200 worth of purchases in a single order will receive S$10 coupon (valid for 6 months). 3. Cumulated purchases of S$500 within calendar year* will receive S$35 coupon (valid for 6 months). 4. Cumulated purchased of S$1,000 within calendar year* will receive S$100 coupon (valid for 6 months). *2018 calendar year will end at 31st December 2019 The above applies only to purchases made on the website. Purchase amount is net of discounts. Do note that the loyalty programme may be subjected to changes without prior notice to members.





Contact

+65 9644 7949 / +65 9678 1701

enquiry@axct-archery.com

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